What do I need to do?

You can send us your complaint by completing our online web form. The complaints form should only be used for complaints and should not be used for general enquiries. Please ensure you read our guidance notes (PDF, 8.0 MB) before you start.

• Start the complaints process

If you would prefer to send the complaint in writing, print and complete this complaint form (PDF, 116 KB) making sure to include the following details:

• your full name;
• your full postal address;
• your email address;
• your National Insurance
• number; and
• your teacher reference number.

Please send your complaint to the address below:

Teachers’ Pensions
11b Lingfield Point
Darlington
DL1 1AX

• What happens next?