Employer complaints

Our procedure

We aim to give you the best possible service, but sometimes things can go wrong. You may receive help or information you’re not happy with, or our service may not have met your expectations. This page lets you know the process and how we’ll help you resolve any complaints you have.

In Writing

If you feel your concerns have not been met you are welcome to raise a complaint in writing.

Please send your complaint to the following address:

Teachers' Pensions

Unit 5, The Beehive

Lingfield Point

Darlington,

DL1 1RW