Changing your email address and MFA

If you need help logging into My Pension Online (MPO) please read our short guide. It tells you what you need to do if:

• You’ve forgotten or no longer have access to the email you registered with
• You’re setting up Multi Factor Authentication (MFA)
• You’ve forgotten your password and MFA information 

Read our online guide (PDF, 403 KB)

As part of our commitment to protecting your account, we’ll soon be removing the option to receive MFA codes by email. 

We’ve seen an increase in fraud attempts using email-based verification, particularly involving providers such as BT Internet, so we’re strengthening security for all members. If you currently use email for authentication, please switch to a more secure method, such as SMS or an authenticator app, as soon as possible.