Employer Secure Messaging (ESM)

It’s important you select the correct category when sending us a secure message via the Employer Portal.

We’ve received a number of messages which have been incorrectly categorised and have therefore been sent to the wrong team, causing delays in responses.

If you’re unsure which categories to use when raising a query, you can find a list of different options in our ‘Secure Messaging Categories’ guidelines (PDF, 2 MB). Additionally, more information about ESM can be found in our ‘Employer Secure Messaging’ guidelines. (PDF, 4 MB).